How does it work?
The MobileElite medical alert system is available as a necklace pendant or a bracelet, that lets you contact the company’s nationwide call center at the push of a button in the event of an emergency.

The MobileElite button pinpoints your location through GPS. Trained operators receive your information and location, at which point the operator communicates with you directly through the pendant or wrist device’s 2-way speaker.

After assessing your need, help will be sent in the form of one of your contacts, a family member or neighbor, or emergency personnel. The operator will stay in contact with you until help arrives—wherever you are.

Users are encouraged to wear the MobileElite emergency alert bracelet or pendant at all times, so if you find yourself alone in a crisis situation, you only need to push the button to get connected to help immediately.

MobileElite includes:

  • Newly designed, lightweight help button with interchangeable neck and wrist options.
  • Handheld device with convenient carrying case.
  • GPS location services that pinpoint your exact location.
  • Fall detection available — help even if you can’t push your button.†
  • Simple set up instructions.

MobileElite

Medical Alert System

Starting at $32.04/month

Medical Alert’s personal emergency response services (PERS) are designed for active people who want to manage health concerns and ensure personal safety both at home and on the go. Our GPS enabled MobileElite medical alert system is a state-of-the-art device that provides access to emergency help at the push of a button, along with a deluxe set of service features including:

  • Instant GPS Locator Services – GPS locator services make sure that whether you are home or out and about, we can find you and respond quickly.
  • Fall Detection Alerts – Advanced Fall Detection Services sense a fall and notify emergency services even if the user is unable to push the alert button.
  • Lightweight and Waterproof – Devices can be worn in the shower, running errands, traveling, or doing work around the house.
  • Quickest Response Times and Easy to Use – Medical Alert’s MobileElite system is among the fastest response times in the industry and simple to use, so you can be protected on the day you receive it.
  • Free Lockbox – A secured lockbox outside ensures emergency services have a way to get to you quickly without breaking down your door.

The MobileElite medical alert system also offers personalized monitoring, virtual health tracking, prescription reminders, and medication alerts, along with advanced fall. With this total package of features, along with GPS monitoring, people who want to maintain a fun and active lifestyle can still be protected everywhere, no matter where they are or what they are doing.

24 Hours

24/7 Response & Support Center

Reliable Support

We Can Stay on the Line Until Help Arrives

Easy Setup

Easy to Use Easy to Set Up

Call 800-800-2537 to Order Today!

Using a Medical Alert System Is So Easy

Medical Alert Button

Push your button.

Press your Medical Alert button and you’ll be connected immediately to one of our operators.
Two Way Voice Medical Pendant

Talk to us.

Our dedicated, supportive operator determines the exact help you need.
Medical Monitoring

Get help—fast.

Our operator will make sure you get the aid you need and even stay in communication until help arrives.
Frequently Asked Questions
A Medical Alert system includes both a Medical Alert pendant or necklace and a Medical Alert bracelet connected to a speaker that provides emergency assistance at the push of a button; doing so puts you in contact you with a trained operator, who sends emergency help to wherever you are.
A Medical Alert system is ideal for anyone who would like peace of mind by getting 24-hour protection in case of a medical emergency, fire, or break in by simply having a help button. It is especially for older adults or seniors who live alone and as shown by studies are more likely to suffer a fall at home. The Medical Alert system can also be used as a panic button. This emergency response system can even have fall detection which would alert operators if you are unable to in the event of a fall.
Your Medical Alert system should be highly reliable, easy to use and install, UL-tested and come with battery backup in case of a power outage. In addition, emergency response personnel should be trained, certified and available 24 hours a day. You get all of this and more with a Medical Alert monitoring system.
We have various options for different lifestyles. For example, we have an at-home medical alarm that works with a landline, an at home medical alarm that works without a landline and a mobile Medical Alert system with GPS for outside the home. All of our Medical Alert systems have fall detection technology available. Fall detection is a help button that adds a layer of protection in the event of a fall where you cannot call out for help. For a detailed comparison of these devices, click here
It’s simple: You wear a Medical Alert button as a necklace or bracelet and, if you need emergency help, you push the button on your Medical Alert necklace or Medical Alert bracelet. The help button then sends a signal to the base of the medical alarm in your home, which connects to one of our monitoring service’s trained emergency response operators. The operator contacts you through the amplified, two-way speaker in the base of the medical alarm, assesses the situation, and sends appropriate emergency help.
That depends of what kind of emergency you’re having. If it’s a minor situation, Medical Alert can contact somebody (such as a neighbor or loved one) on your contact list and have them go to your house. For serious emergencies, our medical monitoring service will immediately dispatch an ambulance, or contact the police or fire station, depending on what you need.
Yes, Medical alert is a brand of Connect America. We stand behind our products with a 100% satisfaction guarantee and allow you to cancel at any time if you’re not satisfied. Plus, we’re a proud member of Medical Alert Monitoring Association (MAMA), have an A+ ranking with the Better Business Bureau and are the main Medical Alert provider for over 7,000 CVS stores nationwide. As the parent company of Medical Alert, Connect America is a government approved provider of advanced products and services including telehealth and remove patient monitoring in over 30 states.

At-Home Landline Medical Alert system: You will receive a 2-Way speakerphone medical alarm base and one water resistant transmitter Medical Alert button. This button can be worn on your wrist as a bracelet or around the neck as a necklace. A phone cord is included to attach your base device to the phone jack. A medical information card and step by step set up instructions are also included. Fall detection is available for this medical alert system.

At Home Wireless Medical Alert system: You will receive a 2-Way speakerphone medical alarm base and one water resistant transmitter Medical Alert button. This button can be worn on your wrist as a bracelet or around the neck as a necklace. You plug this system directly into an outlet. It runs off of the AT&T cellular network. You do not need AT&T service to have this system A medical information card and step by step set up instructions are also included. Fall detection is available for this medical alert system.

Mobile Medical Alert system: You will receive a handheld mobile device, one water resistant medical alert button that can be worn on the wrist or around the neck, a carrying pouch, a charging cradle and power cord. You will also receive a medical information card and step by step set up instructions. Fall detection is available for this system as well.

Yes, each of our systems works depending on the type of system.

At Home Wireless Medical Alert system: The Medical Alert system will work in all 50 states, as well as Canada, Puerto Rico and the Virgin Islands, as long as a compatible phone line is present.

Mobile Medical Alert system: As long as adequate AT&T cell phone coverage is available.

We have several fully redundant, 5 diamond, UL certified, interlinked monitoring centers in the available to help 24 hours a day, 7 days a week located in the USA. Our emergency centers are staffed by SIA-Certified multilingual operators.
No. Medical Alert will work in your house with any type of phone line, and we also have a system that works if you have no landline at all.
Yes! Unfortunately, many falls happen in or around the shower or tub; with this top of mind, we made sure that buttons can be worn in the tub or shower. For an added layer of protection, we offer a fall detection help button which is also waterproof.
Yes, our Response Center staff includes employees who are native speakers of languages other than English; in addition, our operators are trained to use the International Language Line for real time translation services in 140 languages. Contact us at 800-800-2537 for more details about the specific language you would need.
No. We do require a Monitoring Agreement to be signed but there is no long term commitment and customers can cancel services at any time.
No, Medical Alert does not charge any installation or activation fees. All Medical Alert products, including our at-home systems, on-the-go MobileElite service, and fall detection device, offer simple set instructions so there is nothing to install. Once you complete the easy set up process, you can begin using your Medical Alert device immediately.
You can cancel your Medical Alert system subscription at any time. Once Medical Alert is in receipt of your equipment, we will complete your cancellation in full, and process any refunds owed to you. Reimbursements are based on individual rate plans and payment terms as outlined in your customer agreement.
First, you must call 800-800-6059 to cancel your service through one of our customer account representatives. Following confirmation of your cancellation, all customer equipment should be shipped to 816 Parkway Drive, Broomall, PA 19008. Once we are in receipt of your equipment, we will complete your cancellation in full, and process any refunds owed to you. Reimbursements are based on individual rate plans and payment terms as outlined in your customer agreement. It is recommended that all customers obtain a tracking number when shipping equipment back to Medical Alert to ensure delivery and receipt.
Yes, we want you to always be protected. If you think a different Medical Alert system would work better for you, give us a call and let us know which Medical Alert system you would like to have.
Yes, Connect America has a 30-day money back guarantee. Customers must call to cancel within 30 days, and all equipment must be returned to 816 Parkway Drive, Broomall, PA 19008 within 45 days of placing an order with Medical Alert to receive a full refund. Equipment received after 45 days will result in a prorated refund.

Shipping times vary based on which option you chose. We have 3 options:

  • 1. Ground Shipping – 5-7 Business Days
  • 2. Second Day Shipping – 2 Business Days
  • 3. Overnight – Next day delivery
All orders must be placed before 4pm Mon-Thurs or before 3pm on Friday to qualify for these shipping times. If orders are placed after 4pm Mon-Thurs or after 3pm on Friday the order will go out the next day.
The best value and most popular option is our annual rate plan where you get one month of service free as well as getting the added benefits of free ground shipping and a free lockbox. Our semi-annual plan includes 6 months of service with free ground shipping and our monthly plan is a month to month option. For convenience, when you chose a rate plan, we will automatically take payment on the same day every month, 6 months, or 12 months depending on the rate plan you select. If you are unsure about which rate plan is good for you or if you have further questions, please call us and we can help you select the best rate plan for you.
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